FREQUENTLY ASKED QUESTIONS
Where do you deliver?
We deliver to the following areas: Midlands, Kloof, Westville, Durban, Ballito, Salt Rock, Umhlali, Bluff, and Toti. If you aren’t sure if your area is included, send us an email. We are happy to help.
We also deliver to Jackson's Real Food Market and Eatery in Johannesburg.
If you order from outside of our delivery area we will have to refund you for the value of your order.
How does your delivery service work?
Once you have placed your order, you will receive an email confirmation from Dargle Valley. Prior to your delivery date, you will receive communication from us letting you know your meat is on its way.
Do I need to be at home to receive my delivery?
There is no need for you to be home when your delivery arrives. Just tell us somewhere safe to leave your order; alternatively, we'll bring it right to the office. Simply pop your instructions in the comments box when you complete your order.
If no one is available at your address to take delivery, we may follow the instructions you have given us of where to leave the products. If we leave the products on your doorstep or with a neighbour and they are stolen or damaged, we do not accept any liability.
When do you deliver?
We deliver across KZN from Tuesday to Friday every week. Please note that we do not deliver on weekends and public holidays.
How long will it take for my order to arrive?
All of our products are made to order. Please allow 5 to 7 working days for your order to be processed and delivered.
How do I know when my order will arrive?
We will confirm your delivery date in a confirmation email to you. We will try to deliver on your selected date/time, but such delivery dates/times are estimates only and we will notify you if your products are not able to be dispatched within the agreed timescale for any reason.
How much does delivery cost?
The costs of delivery will depend on the size of your order. All orders over R550 qualify for free delivery within selected regions of KZN.
What happens if there is a delivery delay?
We are not responsible for delays outside of our control. If our supply of your products is delayed because of an event outside of our control, then we will contact you as soon as practically possible. We will do our best to minimise the effect of the delay. If there is a risk of substantial delay, you may contact us to receive a refund for any products you have paid for but not received.